It may be exhausting to get your grievance heard, and even tougher to get it resolved. Beneath, we clarify the whole lot you might want to know to successfully complain to British Gasoline, together with the related addresses, social media pages and chief govt particulars.
Beneath, we have listed the whole lot you might want to know under to get your grievance heard and resolved.
Find out how to complain on to British Gasoline
British Gasoline’s customer support workforce is on 0333 202 9802. It’s also possible to write to Complaints Administration Staff, PO Field 226, Rotherham, S98 1PB.
If this does not resolve the difficulty, you may escalate the grievance by contacting the Buyer Providers Director’s workforce by way of [email protected].
It was worthwhile sending a letter to the CEO marked “personal and confidential”, however this is not as efficient because it was now that so many individuals use it. Nonetheless, the managing director of British Gasoline, Matthew Bateman, could be contacted on [email protected]. For extra chief govt data go to: ceoemail.com
Find out how to complain by way of social media
Alternatively, strive contacting the provider on its Facebook page.
In case your grievance hasn’t been resolved in eight weeks, then you can also make a proper grievance to the energy ombudsman service.
It is a free, neutral service for power customers. It can examine buyer complaints and its resolution is binding, so British Gasoline must pay up if it discovered within the buyer’s favour.
Name: 0330 440 1624 or write to Ombudsman Providers: Power, PO Field 966, Warrington WA4 9DF.