Has an organization handled you unfairly? Our Shopper Champion is offered to assist. For how you can contact her click on here.
Expensive Katie,
In 2015, I purchased a Fruit Shoot drink for one among my kids and occurred to win a contest for £2,000 in the direction of a household vacation. The supply had a two-year validity however in the direction of the tip of the interval, in 2017, I enquired about utilizing the vouchers to book a trip to Disneyland.
I almost received to the purpose of reserving, however then, instantly, my spouse was recognized with stage 4 breast most cancers and tragically died simply 11-months later. Clearly happening vacation was the very last thing we have been desirous about.
Then, round a yr after my spouse’s dying, the pandemic hit. It was such a tough time for our household, who have been nonetheless deep in grief for my spouse. And any postponed plans for a vacation weren’t going to occur then, because of all the assorted journey restrictions.
Now, lastly, I’m lastly able to rebook the journey to Disneyland with my kids, so I requested Britvic, which owns the Fruit Shoot brand, whether or not it might be prepared to let me declare the prize, though I’m properly out of time. However there appears to be no-one there that may assist and I simply get handed round.
I’d be grateful should you may get by to Britvic and get me a solution? If it says I’m out of time I’ll settle for it and transfer and e book the vacation. It’s simply that the £2,000 would make such an enormous distinction to me, as I’m now supporting three kids on one revenue. I simply need to know.
– DM, by way of electronic mail
Expensive reader,
You’ve had a very robust time these previous few years, first dropping the one you love spouse after which having to stay sturdy by the pandemic to your three kids. If anybody deserved a vacation, it was you, so I used to be eager to see if I may assist.
You received this competitors some eight years in the past in 2015 and it expired six years in the past in 2017. It is a vital passage of time and, below bizarre circumstances, you wouldn’t have had a leg to face on. However there wasn’t a lot bizarre about this set of tragic circumstances.
On the finish of the day, client manufacturers like Fruit Shoot run competitions as a way to increase gross sales, so once you didn’t declare the prize (by no fault of your individual), Britvic could have inadvertently profited at your expense. I felt positive that if it’s bosses received to listen to about this, they’d need to make issues proper.
You despatched me your spouse’s dying certificates, which I handed onto Britvic. I additionally discovered a web based tribute about her by former employer, which confirmed the date of her analysis. I despatched this to Britvic as properly, because it couldn’t damage to proof the info of the case.
Fortunately, it didn’t take lengthy for Britvic to do the best factor. After I known as you to let you recognize it had determined to honour the £2,000 vacation vouchers, you grew to become emotional. This was a drop within the ocean for Britvic, however to you, I may inform, it meant a lot.
You stated you’d been comforted by studying the great tribute by her former colleague, which you hadn’t thought of for some time till I unearthed it to indicate Britvic. In it, a colleague talked about how your spouse had instructed her how fortunate she thought of herself to be, to have a husband and kids, who she beloved and a profession that she had thrived in and loved.
A spokesman from Britvic stated: “We have been very saddened to listen to concerning the tragic passing of the client’s spouse and the troublesome circumstances he and his household have been by. Not too long ago, Britvic’s client care crew has been in touch with the client and will probably be honouring the prize in full. We want the household all one of the best for the longer term and hope they get pleasure from their vacation.”
